In a standard MIAY setup, one message credit corresponds to one message sent by the chatbot to the user. For example, if a user sends 2 messages to the chatbot and the chatbot responds with 2 messages, a total of 2 message credits are used.

When using the latest OpenAI models:

• GPT-4o (Omni): Each message costs 5 credits.

• GPT-4 Turbo: Each message costs 10 credits.

• GPT-4: Each message costs 20 credits.

Alternatively, you can use Google Gemini models:

• Gemini 1.5 Pro: 10 credits per message.

• Gemini 1.5 Flash: 1 credit per message.

When the chatbot calls a function during a conversation (e.g., checking order status or searching for a product), it consumes 1 message credit. For custom API function calls, each request costs 2 message credits.

In live chat, where both sides are humans, each message — whether sent by the user or the operator — costs 1 message credit.

There is no fixed limit on the number of users who can interact with your chatbot. The only restriction is based on the number of message credits included in your subscription and how many messages each user exchanges with the chatbot. On average, we recommend planning for 10-15 messages per conversation, though this can vary depending on your specific use case.

For example, if your subscription includes 500 message credits, you could facilitate 50 conversations with 10 messages each, or 25 conversations with 20 messages each.

The Chatbot Owner is the user who created the chatbot and holds full rights to manage it, including adjusting its settings. The Chatbot Owner is also considered one of the Administrator Users.

A Chatbot Administrator User is someone who can perform basic chatbot management tasks, such as reviewing chat logs, monitoring leads, training the chatbot, and making corrections.

What does it mean to have 25 Administrator Users in my subscription?

It means you can create a chatbot and grant access to 24 additional users, allowing them to manage the chatbot as described. These users might be part of your customer service team or other operators within your organization.

MIAY automatically calculates and displays the total character count of your document(s) as soon as you upload them. This count includes all characters across all the documents you attach.

Each chatbot is distinguished by its appearance, icon, name, and knowledge base. You can create multiple chatbots and deploy them across different websites as needed.

Your messaging quota resets at the start of each calendar month, regardless of your subscription start date. For example, if your subscription starts on October 20th, your quota will reset on November 1st.

If you exceed your message credits limit, the chatbot will stop functioning. To continue using the chatbot, you can choose to:

• Upgrade to a paid plan or move to a higher-tier plan.

• Purchase additional message credits to extend usage.